Heritance Tea Factory | Hotel in Nuwara Eliya, Sri Lanka

| 8.8 (422 Reviews) |  8 Bathrooms  28 Guests
Kandapola Hotel | Heritance Tea Factory

Hotel with Designated Smoking Area, View and Security

Heritance Tea Factory Offers you the ultimate colonial- style stay experience enhanced by the tea plantation and the misty mountains. Located 2.5 hours away from the hill capital, Kandy, the hotel offers discounted transfer facilities for the guests coming to view the Kandy perahara. The hotel features luxurious spa, tea-picking tours. Cozy guestrooms come with a mini bar, cable TV and free organic tea leaves. The private bathroom is included with a bathtub and a rain shower. The hotel offers mini golf and Billiards in true colonial style and the guests are welcome to use the fitness facilities in the fitness room. Accommodations and meals are free for hired drivers of in-house guests. Heritance Tea Factory offers you the ultimate dinning experience through it’s Kenmare restaurant serving Eastern and Western dishes and a special experience of Dinning on the wheels where the guests can experience dinning inside a train carriage featuring Western and European meals.

Heritance Tea Factory is located in Nuwara Eliya.

This 50 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Internet, Kitchen, and several others. This is a 5 star rated property and has over 422 reviews with the average score of 8.8 . Coming to Nuwara Eliya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 50 Bedrooms Hotel if you want to learn more about this Casai place in Nuwara Eliya. These details are authentic, as they are provided by our partner, booking.com.

This Heritance Tea Factory in Nuwara Eliya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Heritance Tea Factory”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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The Tea Factory Kandapola, Nuwara Eliya Sri Lanka., Nuwara Eliya, 22220, Sri Lanka

Amenities

Parking
Designated Smoking Area
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Kid-friendly buffet
  • Bar
  • Breakfast in the room
  • Restaurant
  • Wine/Champagne
  • Special diet meals (on request)
Parking
  • Parking garage
  • Private Parking
  • Parking
  • Free parking
  • Parking on site
  • Accessible parking
Accessibility
  • Bathroom emergency cord
  • Lowered sink
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Spa
  • Mini golf
  • Fitness
  • Pool table
  • Massage
  • Spa/Wellness packages
  • Foot bath
  • Golf course (within 2 miles)
  • Hiking
  • Spa lounge/Relaxation area
  • Spa facilities
  • Fitness center
General
  • Heating
  • Designated smoking area
  • Non-smoking rooms
  • Facilities for disabled guests
  • Wifi in all areas
  • Elevator
  • Smoke-free property
  • Safe
Guest Services
  • Concierge
  • Shuttle service
  • Lockers
  • Room service
  • 24-hour front desk
  • Valet parking
  • Airport shuttle (additional charge)
  • Packed lunches
  • Currency exchange
  • Daily housekeeping
  • Ironing service
  • Tour desk
  • Dry cleaning
  • Shuttle service (additional charge)
  • Car rental
  • Airport shuttle
  • Suit press
  • Laundry
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Picnic area
  • Terrace
  • Garden
  • Outdoor furniture
Security/Safety
  • Key card access
  • 24-hour security
  • Security alarm
  • Fire extinguishers
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Key access
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Please present the same credit card used to guarantee your booking when checking in or making payment at the property, if you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes), authorization letter with cardholder's signature, copy of the cardholder's card (front and back of card with cardholder's signature), copy of the cardholder’s passport or driver’s license, please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges.

Reviews

Value for money:
7.93
Location:
8.85
Staff:
9.22
Facilities:
8.8
Comfort:
9.11
Cleanliness:
9.12
Alison
Jan 25, 2026 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Oh my word! This hotel is truly exceptional! Customer service is absolutely outstanding! Thank you everyone!
Negative: Absolutely nothing!
Summary: We can’t wait to return in 2027
See All Reviews

Room Arrangement

Room Info Facilities
Superior Twin Room
Room Type: Twin
Room Size: 20 m2
1 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Desk

View

Mountain view, View, Garden view

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Executive Floor - Deluxe Double
Room Type: Quad
Room Size: 20 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower, Slippers

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Dining area, Sitting area, Desk

View

Mountain view, View, Garden view

Services

Wake-up service

Kitchen

Electric kettle, Dining table

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Superior King Room
Room Type: Quad
Room Size: 20 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Sitting area, Desk

View

Mountain view, View, Garden view

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

Layout

Window

Exclusive services

Concierge services
Premium King Room
Room Type: Quad
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower, Slippers

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Desk

View

Mountain view, View, Garden view

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Premium Twin Room
Room Type: Twin
Room Size: 32 m2
1 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower, Slippers

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Desk

View

Mountain view, View, Garden view

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

Exclusive services

Concierge services
Superior Triple Room
Room Type: Single
Room Size: 45 m2
1 Twin bed(s) Bed
Superior Triple Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Desk

View

View, Garden view

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed
Junior Suite
Room Type: Suite
Room Size: 46 m2
1 Queen bed(s) Bed
Junior Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower, Slippers

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Dining area, Sitting area, Desk

View

View, Garden view

Kitchen

Electric kettle, Dining table

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed
Flowerdew Suite
Room Type: Suite
Room Size: 70 m2
1 Queen bed(s) Bed
Flowerdew Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Toilet paper, Private bathroom, Shampoo, Conditioner, Toilet, Shower cap, Toothbrush, Bathtub, Shower, Bidet, Body soap, Hairdryer, Towels, Bathtub or shower, Slippers

General

Smoke Alarm, Heating, Lockers, Ironing facilities, Carpeted, Key access, Trash cans, Safe, Fire extinguisher

Media & Technology

Telephone, Satellite channels, Flat-screen TV, DVD player, TV

Living Area

Dining area, Sitting area, Desk

View

View, Garden view

Kitchen

Electric kettle, Dining table

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Non-feather pillow, Socket near the bed

FAQ's

Is this Heritance Tea Factory pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Heritance Tea Factory?

Check-in time for Heritance Tea Factory starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Heritance Tea Factory have a swimming pool?

No, this Heritance Tea Factory does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Heritance Tea Factory?

Best-rates for the Heritance Tea Factory starts from $287 per night with includes Internet, Kitchen, Wheelchair Accessible, Balcony/Terrace, Accessibility, Breakfast, Designated Smoking Area, View, Security/Safety, Fireplace/Heating, Restaurant, Bar, Toiletries, Entertainment, Transportation/Shuttle, Wellness Facilities, Child Friendly, Laundry, Parking, Sports/Activities, Spa, Guest Services with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Heritance Tea Factory a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Heritance Tea Factory wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Heritance Tea Factory is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Heritance Tea Factory?

Based on the information reported by the owner or manager, the Heritance Tea Factory indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Heritance Tea Factory?

Based on the information reported by the owner or manager, details for the cancellation policy for the Heritance Tea Factory are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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