Hotel de la Cité Carcassonne - MGallery Collection | Hotel in Carcassonne, France

| 8.9 (1179 Reviews) |   Pet Friendly  8 Bathrooms  18 Guests
City of Carcassonne Hotel | Hotel de la Cité Carcassonne - MGallery Collection

Hotel with Laundry, Security and Restaurant

Set in Carcassonne's circular walls, Hotel de la Cite Carcassonne - MGallery Collection is set in a Medieval-style chateau. The hotel features gardens and an outdoor pool with views of Saint Nazaire Basilica. Free WiFi and wired internet access is available. Classic or Provencal-style decoration and an iPod docking station feature in all of the guest rooms at Hotel de la Cite. Some rooms have a balcony with views of the city. Homemade pastries are served at breakfast and regional dishes are offered in the brasserie and summer restaurant. Guests can also dine at the Michelin-starred Barbacane restaurant or enjoy a cocktail in the bar. Guests can go wine tasting in the on-site cellar or organize a river cruise at the 24-hour reception. The hotel has a shuttle service and a valet service available for guests using the private car park. Carcassonne Train Station is 1.5 mi from the property. Narbonne is 38 mi away. Parking is available on site for an additional charge. - no ipod docking station in rooms - no brasserie and summer restaurant but an bar in the garden during summer where we can eat tapas with a view on the remparts - no wine tasting in the on-site cellar

Hotel de la Cité Carcassonne - MGallery Collection is located in Carcassonne.

This 63 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Entertainment, Breakfast, Hot Tub, and several others. This is a 5 star rated property and has over 1179 reviews with the average score of 8.9 . Coming to Carcassonne and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 63 Bedrooms Hotel if you want to learn more about this Casai place in Carcassonne. These details are authentic, as they are provided by our partner, booking.com.

This Hotel de la Cité Carcassonne - MGallery Collection in Carcassonne is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel de la Cité Carcassonne - MGallery Collection”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Place Auguste Pierre Pont, Carcassonne, 11000, France

Amenities

Air Conditioner
Parking
Other
Pet Friendly
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Breakfast in the room
  • Special diet meals (on request)
  • Bar
  • Kids' meals
  • Fruit
  • Snack bar
  • Wine/Champagne
Parking
  • Accessible parking
  • Electric vehicle charging station
  • Parking
  • Private Parking
Activities
  • Temporary art galleries
  • Tour or class about local culture
  • Body wrap
  • Spa facilities
  • Beauty services
  • Body treatments
  • Full-body massage
  • Spa lounge/Relaxation area
  • Evening entertainment
  • Neck massage
  • Spa/Wellness packages
  • Body scrub
  • Back massage
  • Spa
  • Massage
  • Steam room
  • Hand massage
  • Facial treatments
  • Turkish/Steam Bath
  • Foot massage
Entertainment
  • Board games/Puzzles
General
  • Safe
  • Air conditioning
  • Hypoallergenic room available
  • Soundproof rooms
  • Pet friendly
  • Non-smoking rooms
  • Family rooms
  • Smoke-free property
  • Heating
  • Wifi in all areas
  • Elevator
Guest Services
  • Ironing service
  • Private check-in/out
  • Concierge
  • Dry cleaning
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • 24-hour front desk
  • Room service
  • Baggage storage
  • Pet bowls
  • Laundry
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor pool
  • Terrace
  • Garden
  • Sun deck
  • Outdoor pool (seasonal)
Security/Safety
  • 24-hour security
  • Security alarm
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Contactless check-in/out
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Fenced pool
  • Shallow end
  • Beach chairs/Loungers
  • Heated pool
  • Swimming pool
  • Beach umbrellas
  • Pool with view

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and charges may apply.
The hotel is located in the heart of a unique historical monument. measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. the hotel has a shuttle service and a valet service available for guests, guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel, to facilitate your stay the arrival, take place at our welcome point: 32 chemin des ourtetsplease inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.06
Location:
9.81
Staff:
9.07
Facilities:
8.69
Comfort:
9.17
Cleanliness:
9.09
Corey-Kym
Sep 17, 2025 07:00:00 AM
Review Score:   10
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We absolutely loved our stay at The Medieval city of Carcassonne! It was a wonderful experience and the hotel was very nice. The room was a good size and the bed was very comfortable. Highly recommend staying inside the city, there are lots of shops and restaurants. Breakfast was good also
Negative: We had dinner the restaurant at the hotel on our first night, and though it is a very nice restaurant, we didn't really like the menu, and really struggled to find something to eat and found it very expensive. We cancelled our booking for the next night as there a lot of other places to choose from and we had a lovely dinner that didn't cost a fortune at another great place not for to walk. I definitely would not take children there!
Summary: We loved our stay - a Highlight of our trip to France
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room with Garden and Ramparts View
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Childrens' cribs, Wardrobe or closet, Extra long beds (> 6.5 ft)

View

Garden view, View

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Classic King Room with Street View
Room Type: Double
Room Size: 22 m2
1 King bed(s) Bed
Classic King Room with Street View

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Slippers, Private bathroom, Shower cap, Bathtub or shower

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Wardrobe or closet, Extra long beds (> 6.5 ft)

Kitchen

Electric kettle, Cleaning products, Coffee machine

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Charming Standard Single Room with One Double Bed
Room Type: Double
Room Size: 15 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Bathroom

Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Slippers, Private bathroom, Shower cap, Bathtub or shower

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Wardrobe or closet, Extra long beds (> 6.5 ft)

Kitchen

Electric kettle, Cleaning products, Coffee machine

View

Inner courtyard view, City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Superior King Room with Terrace and Garden View
Room Type: Double
Room Size: 20 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony

Living Area

Desk

Bedroom

Linens, Wardrobe or closet, Extra long beds (> 6.5 ft)

View

Garden view, View

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Suite with One Double and Sofa Bed
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Shower, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Hardwood or parquet floors, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

Bedroom

Linens, Childrens' cribs, Wardrobe or closet, Extra long beds (> 6.5 ft)

View

View

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Family Room with One Double and Two Single Beds
Room Type: Quad
Room Size: 28 m2
2 Twin bed(s) Bed
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Wardrobe or closet, Extra long beds (> 6.5 ft)

Kitchen

Electric kettle, Cleaning products, Coffee machine

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Fold-up bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Junior King Suite with Single Sofa Bed
Room Type: Suite
Room Size: 30 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Shower, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Hardwood or parquet floors, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

Bedroom

Linens, Childrens' cribs, Wardrobe or closet, Extra long beds (> 6.5 ft)

View

Garden view, View

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services
Suite with One Double and Sofa Bed with Terrace
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Bathtub, Toilet, Towels, Conditioner, Body soap, Free toiletries, Toilet paper, Bathrobe, Hairdryer, Shampoo, Shower, Slippers, Private bathroom, Shower cap

General

Safe, Air conditioning, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access, Hardwood or parquet floors, Heating, Soundproof

Media & Technology

Flat-screen TV, Satellite channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony

Living Area

Sofa, Desk, Sitting area

Bedroom

Linens, Childrens' cribs, Wardrobe or closet, Extra long beds (> 6.5 ft)

View

Garden view, View

Kitchen

Electric kettle, Cleaning products, Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Access to private pool, Concierge services

FAQ's

Is this City of Carcassonne hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at City of Carcassonne hotel?

Check-in time for City of Carcassonne hotel starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the City of Carcassonne hotel have a swimming pool?

Yes, this City of Carcassonne hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in City of Carcassonne hotel?

Best-rates for the City of Carcassonne hotel starts from $319 per night with includes Security/Safety, Restaurant, Internet, Parking, Other, Ocean View, Sports/Activities, Spa, Entertainment, Breakfast, Hot Tub, Air Conditioner, Pet Friendly, View, Balcony/Terrace, Oceanfront, EV Charge Station, Business Services, Guest Services, Pool, Accessibility, Wellness Facilities, Fireplace/Heating, Bar, Toiletries, Child Friendly, Laundry with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is City of Carcassonne hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the City of Carcassonne hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the City of Carcassonne hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the City of Carcassonne hotel?

Based on the information reported by the owner or manager, the City of Carcassonne hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for City of Carcassonne hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the City of Carcassonne hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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