JW Marriott Grosvenor House London | Hotel in London, United Kingdom
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Pet Friendly
13 Bathrooms
35 Guests
Hotel with Spa, Guest Services and Breakfast
Standing on Park Lane in Mayfair, this excellently located landmark hotel is perfect for Hyde Park, Buckingham Palace, shopping on Oxford Street, and West End glamor. Grosvenor House has a stylish cocktail bar, a fitness center and 31 meeting rooms. Opened in 1929 and frequented by royalty and celebrities, historic Grosvenor House offers luxurious guest rooms and extensive facilities. Each room offers space, privacy and many modern comforts. The JW Steakhouse offers a classic American experience with tender grilled cuts of beef and fresh seafood. Park Lane Market serves light meals and classic American candy.
JW Marriott Grosvenor House London is located in London.
This 481 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Kitchen, View, EV Charge Station, and several others. This is a 5 star rated property and has over 997 reviews with the average score of 8.5 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.
You can check the reviews and description of this 481 Bedrooms Hotel if you want to learn more about this Casai place in London. These details are authentic, as they are provided by our partner, booking.com.
This JW Marriott Grosvenor House London in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JW Marriott Grosvenor House London”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.
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86-90 Park Lane, London, W1K 7TN, United Kingdom
Amenities
Air Conditioner
Parking
Pet Friendly
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Facility Overview
Breakfast
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Restaurant
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Breakfast in the room
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Bar
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Coffee house on site
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Kids' meals
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Kid-friendly buffet
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Fruit
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Special diet meals (on request)
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Wine/Champagne
Parking
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Parking on site
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Private Parking
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Parking
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Electric vehicle charging station
Accessibility
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Visual aids (tactile signs)
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Toilet with grab rails
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Bathroom emergency cord
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Auditory guidance
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Raised toilet
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Lowered sink
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Visual aids (Braille)
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Wheelchair accessible
Activities
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Hair coloring
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Fitness center
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Haircut
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Cycling
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Locker rooms
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Hair treatments
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Beauty services
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Hairstyling
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Spa lounge/Relaxation area
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Fitness
General
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Smoke-free property
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Heating
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Safe
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Air conditioning
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Soundproof rooms
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Elevator
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Pet friendly
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Facilities for disabled guests
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Non-smoking rooms
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Family rooms
Guest Services
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Room service
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24-hour front desk
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Hair/Beauty salon
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Dry cleaning
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Baggage storage
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Daily housekeeping
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ATM on site
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Concierge
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Meeting/Banquet facilities
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Car rental
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Laundry
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Business center
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Ironing service
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Private check-in/out
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Suit press
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Babysitting/Child services
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Express check-in/out
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Fax/Photocopying
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Invoice provided
Internet
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Free Wifi
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Wifi
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Internet
Outdoors
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Garden
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Terrace
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Outdoor furniture
Security/Safety
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Smoke alarms
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CCTV in common areas
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Security alarm
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Key card access
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Fire extinguishers
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24-hour security
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CCTV outside property
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Use of cleaning chemicals that are effective against coronavirus
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Guests have the option to cancel any cleaning services for their accommodation during their stay
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Property cleaned by professional cleaning companies
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Linens, towels, and laundry washed in accordance with local authority guidelines
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Guest accommodation disinfected between stays
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All plates, cutlery, glasses, and other tableware sanitized
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Breakfast to-go containers
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Delivered food covered securely
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Food can be delivered to guest accommodation
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Physical distancing in dining areas
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Face masks for guests available
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Shared stationery (e.g. printed menus, magazines, pens, paper) removed
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Staff follow all safety protocols as directed by local authorities
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First aid kits available
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Process in place to check health of guests
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Hand sanitizer in guest accommodation and common areas
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Access to healthcare professionals
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Screens or physical barriers between staff and guests in appropriate areas
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Mobile app for room service
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Cashless payment available
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Contactless check-in/out
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Physical distancing rules followed
Policies
Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Reviews
Value for money:
Location:
Staff:
Facilities:
Comfort:
Cleanliness:
Room Arrangement
| Room Info | Facilities |
|---|---|
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Deluxe Room, Guest room, 1 Queen
Room Type:
Twin/Double
Room Size:
20 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSitting area, DeskBedroomWardrobe or closet, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesHypoallergenic pillow, Non-feather pillow, Clothes rack, Feather pillowLayoutWindowSafety featuresAir purifiers |
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Superior Room, Guest room, 1 King
Room Type:
Twin/Double
Room Size:
23 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSitting area, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Executive Room, Executive lounge access, 1 King
Room Type:
Twin/Double
Room Size:
35 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Deluxe Suite, 1 Queen
Room Type:
Suite
Room Size:
45 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Superior Suite, 1 King
Room Type:
Suite
Room Size:
48 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Executive Suite, 1 King
Room Type:
Suite
Room Size:
50 m2
|
Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityRoll-in shower, Accessible by elevator, Toilet with grab rails, Upper floors accessible by elevatorRoom AmenitiesSofa bed, Clothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Park View Suite, 1 King
Room Type:
Suite
Room Size:
67 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceOutdoorsBalconyLiving AreaSitting area, Dining area, Sofa, DeskViewViewBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machine, Dining tableAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesSofa bed, Clothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
|
Premium Park View Suite, 1 King
Room Type:
Suite
Room Size:
75 m2
|
Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceOutdoorsBalconyLiving AreaSitting area, Dining area, Sofa, DeskViewViewBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machine, Dining tableAccessibilityToilet with grab rails, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Lower sink, Accessible by elevator, Upper floors accessible by elevatorRoom AmenitiesSofa bed, Clothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
|
Family Room, 2 Doubles
Room Type:
Family
Room Size:
37 m2
|
Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSitting area, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
|
Deluxe Suite, Suite
Room Type:
Suite
Room Size:
45 m2
|
Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSitting area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesSofa bed, Clothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowLayoutWindowSafety featuresAir purifiers |
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Superior Twin, Guest room
Room Type:
Double
Room Size:
23 m2
|
Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSitting area, DeskBedroomWardrobe or closet, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesHypoallergenic pillow, Non-feather pillow, Clothes rack, Feather pillowLayoutWindowSafety featuresAir purifiers |
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Superior Executive One-Bedroom Suite with Executive Lounge Access
Room Type:
Suite
Room Size:
48 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machineAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowSafety featuresAir purifiers |
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Superior One-Bedroom Executive Royal Suite with Lounge Access
Room Type:
Suite
Room Size:
170 m2
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Food & DrinkTea/Coffee maker, Bottle of water, Minibar, Chocolate/CookiesBathroomTowels, Toilet, Slippers, Private bathroom, Toothbrush, Bathtub, Guest bathroom, Body soap, Free toiletries, Hairdryer, Shower, Toilet paper, Conditioner, Shampoo, Bathtub or shower, Shower cap, BathrobeGeneralSoundproof, Laptop safe, Heating, Smoke Alarm, Safe, Air conditioning, Ironing facilities, Fire extinguisher, Iron, Interconnecting room(s) available, Key card access, Tile/Marble floor, Carpeted, Trash cansMedia & TechnologyFlat-screen TV, Pay-per-view channels, TV, Radio, Cable channels, Satellite channels, TelephoneServicesWake-up service/Alarm clock, Executive lounge access, Wake-up serviceLiving AreaSitting area, Dining area, Sofa, DeskBedroomWardrobe or closet, Childrens' cribs, Linens, Alarm clockKitchenWine glasses, Electric kettle, Coffee machine, Dining tableAccessibilityAccessible by elevator, Upper floors accessible by elevatorRoom AmenitiesClothes rack, Hypoallergenic pillow, Fold-up bed, Feather pillow, Non-feather pillowSafety featuresAir purifiers |
FAQ's
Is this City of Westminster hotel pet-friendly for guests?
Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at City of Westminster hotel?
Check-in time for City of Westminster hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the City of Westminster hotel have a swimming pool?
No, this City of Westminster hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in City of Westminster hotel?
Best-rates for the City of Westminster hotel starts from $488 per night with includes Breakfast, Parking, Wellness Facilities, Restaurant, Bar, Entertainment, Kitchen, View, EV Charge Station, Business Services, Fireplace/Heating, Child Friendly, Pet Friendly, Balcony/Terrace, Accessibility, Transportation/Shuttle, Security/Safety, Toiletries, Internet, Laundry, Air Conditioner, Wheelchair Accessible, Sports/Activities, Spa, Guest Services with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is City of Westminster hotel a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the City of Westminster hotel wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the City of Westminster hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the City of Westminster hotel?
Based on the information reported by the owner or manager, the City of Westminster hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for City of Westminster hotel?
Based on the information reported by the owner or manager, details for the cancellation policy for the City of Westminster hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
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