Pan Pacific Hanoi | Hotel in Hanoi, Vietnam

| 8.4 (430 Reviews) | 15 Bathrooms 47 Guests

Hotel with Accessibility, Wellness Facilities and Fireplace

Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property. Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets. The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities. Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar. Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Pan Pacific Hanoi is located in Hanoi.

This 290 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Air Conditioner, Private Pool, and several others. This is a 5 star rated property and has over 430 reviews with the average score of 8.4 . Coming to Hanoi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 290 Bedrooms Hotel if you want to learn more about this Casai place in Hanoi. These details are authentic, as they are provided by our partner, booking.com.

This Pan Pacific Hanoi in Hanoi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Pan Pacific Hanoi”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

1 Thanh Nien Road, Hanoi, 10000, Vietnam

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Special diet meals (on request)

Fruit

Wine/Champagne

Breakfast in the room

Coffee house on site

Restaurant

Kid-friendly buffet

Kids' meals

Snack bar

Parking

Free parking

Parking on site

Parking garage

Accessible parking

Private Parking

Parking

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Facial treatments

Hair coloring

Body scrub

Neck massage

Indoor pool (year-round)

Happy hour

Spa/Wellness packages

Fitness center

Manicure

Haircut

Personal trainer

Spa facilities

Sauna

Massage

Hairstyling

Steam room

Indoor pool

Full-body massage

Fitness

Pedicure

Body treatments

Locker rooms

Spa lounge/Relaxation area

Foot bath

Back massage

Beauty services

Hot tub/Jacuzzi

Foot massage

Couples' massage

Hair treatments

Waxing services

Fitness classes

Yoga classes

General

Elevator

Air conditioning

Smoke-free property

Family rooms

Soundproof rooms

Heating

Safe

Facilities for disabled guests

Non-smoking rooms

Designated smoking area

Wifi in all areas

Guest Services

Dry cleaning

Private check-in/out

Suit press

Fax/Photocopying

Babysitting/Child services

Ironing service

Express check-in/out

Grocery deliveries

Concierge

Hair/Beauty salon

Room service

Daily housekeeping

Meeting/Banquet facilities

Packed lunches

Business center

Currency exchange

Shared lounge/TV area

24-hour front desk

Laundry

Tour desk

ATM on site

Baggage storage

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Sun deck

Terrace

BBQ facilities

Security/Safety

Smoke alarms

Key card access

CCTV in common areas

Fire extinguishers

Security alarm

CCTV outside property

24-hour security

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Breakfast to-go containers

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Access to healthcare professionals

First aid kits available

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Face masks for guests available

Hand sanitizer in guest accommodation and common areas

Thermometers for guests provided by property

Contactless check-in/out

Physical distancing rules followed

Cashless payment available

Spa

Heated pool

Rooftop pool

Beach chairs/Loungers

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. for reservations made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, extra beds are subject to availability upon check-in, please note that sofitel plaza hanoi has been rebranded to pan pacific hanoi since 1 october 2016.

Reviews

Value for money:

8.19

Location:

8.62

Staff:

9.08

Facilities:

8.5

Comfort:

8.91

Cleanliness:

8.83

Michelle

Sep 8, 2025 07:00:00 AM

Review Score: 10

Singapore

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Pacific Club Room Room Type: Twin/Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View City view, Landmark view, River view, View Bedroom Linens, Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Deluxe Double Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Landmark view, City view, View, Quiet street view, River view Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Premier Lake View Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Landmark view, City view, Lake view, View, River view Bedroom Linens, Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Studio Suite Room Type: Double Room Size: 48 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Sofa, Sitting area, Desk View City view, Landmark view, Lake view, View Bedroom Linens, Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Deluxe Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Landmark view, City view, View, Quiet street view, River view Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
One-Bedroom Premier Serviced Suite Room Type: Apartment Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Safe, Ironing facilities, Trash cans, Heating, Iron, Hardwood or parquet floors Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Kitchen Kitchen, Electric kettle, Washing machine, Dryer, Kitchenware, Kitchenette, Cleaning products, Microwave, Refrigerator, Dining table, Oven Living Area Dining area, Sofa, Sitting area, Desk View Quiet street view, Lake view, View Bedroom Linens, Alarm clock, Wardrobe or closet Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
One-Bedroom Executive Serviced Suite Room Type: Apartment Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Safe, Trash cans, Heating, Hardwood or parquet floors Media & Technology DVD player, Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Kitchen Kitchen, Electric kettle, Washing machine, Dryer, Kitchenware, Kitchenette, Cleaning products, Microwave, Refrigerator, Dining table, Oven Living Area Dining area, Sofa, Sitting area, Desk View City view, Lake view, View Bedroom Alarm clock, Wardrobe or closet Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Two-Bedroom Premier Serviced Suite Room Type: Apartment Room Size: 90 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Safe, Ironing facilities, Trash cans, Heating, Iron, Hardwood or parquet floors Media & Technology Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Kitchen Kitchen, Electric kettle, Washing machine, Dryer, Kitchenware, Kitchenette, Cleaning products, Microwave, Refrigerator, Dining table, Oven Living Area Dining area, Sofa, Sitting area, Desk View City view, Lake view, View Bedroom Linens, Alarm clock, Wardrobe or closet Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Two-Bedroom Executive Serviced Suite Room Type: Apartment Room Size: 90 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Soundproof, Safe, Ironing facilities, Trash cans, Heating, Iron, Hardwood or parquet floors Media & Technology DVD player, Cable channels, Satellite channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Kitchen Kitchen, Electric kettle, Washing machine, Dryer, Kitchenware, Kitchenette, Cleaning products, Microwave, Refrigerator, Dining table, Oven Living Area Dining area, Sofa, Sitting area, Desk View Lake view, View Bedroom Linens, Alarm clock, Wardrobe or closet Accessibility Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Deluxe King Room with Lake View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Lake view, View Bedroom Linens, Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Deluxe Twin Room with Lake View Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Premier Twin Room with Lake View Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Pacific Club King Room with Lake View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
Studio Suite with Balcony Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Conditioner, Towels, Bathrobe, Hairdryer, Toothbrush, Shower, Bathtub or shower, Toilet paper, Free toiletries, Bathtub, Shampoo, Toilet, Slippers, Private bathroom, Shower cap General Air conditioning, Key card access, Smoke Alarm, Carpeted, Safe, Trash cans, Heating Media & Technology Cable channels, Telephone, TV, Flat-screen TV, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Outdoors Balcony Living Area Sofa, Sitting area, Desk View Lake view, View Bedroom Alarm clock, Wardrobe or closet Kitchen Dryer, Electric kettle Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Feather pillow, Clothes rack, Socket near the bed Pool and Spa Heated pool
One-Bedroom Apartment with City View Room Type: Apartment Room Size: 65 m² 1 King bed(s) Bed	Bathroom Private bathroom

FAQ's

Is this Pan Pacific Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pan Pacific Hanoi?

Check-in time for Pan Pacific Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pan Pacific Hanoi have a swimming pool?

Yes, this Pan Pacific Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pan Pacific Hanoi?

Best-rates for the Pan Pacific Hanoi starts from $167 per night with includes Parking, Pool, Wheelchair Accessible, Spa, Entertainment, Breakfast, Internet, Air Conditioner, Private Pool, Balcony/Terrace, Oceanfront, Security/Safety, Business Services, Toiletries, Barbecue/Outdoor Cooking, Designated Smoking Area, View, Ocean View, Guest Services, Laundry, TV, Accessibility, Wellness Facilities, Fireplace/Heating, Restaurant, Bar, Child Friendly, Hot Tub with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pan Pacific Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pan Pacific Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pan Pacific Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pan Pacific Hanoi?

Based on the information reported by the owner or manager, the Pan Pacific Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pan Pacific Hanoi?

Based on the information reported by the owner or manager, details for the cancellation policy for the Pan Pacific Hanoi are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

ZA R2,937

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From ZA R958

9.4 (3 Reviews)

Apartment

52 Bach Apartment medium Bluebell

Parking
Security/Safety
Child Friendly

Pan Pacific Hanoi | Hotel in Hanoi, Vietnam

Available rates:

Hotel with Accessibility, Wellness Facilities and Fireplace

Amenities

Facility Overview

Policies

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Reviews

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Food & Drink

Bathroom

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Accessibility

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Food & Drink

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