Sunscape Cancun All-Inclusive Resort & Spa by Hyatt | Hotel in Cancun, Mexico

| 8.8 (5646 Reviews) | 1 Bathroom

Punta Cancun Hotel | Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Hotel with Business Services, Sports and Spa

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zona Hotelera, Cancun, 77500, Mexico

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Towels

Bathrobes

Bathtub or shower

Hair dryer

Bedroom

Blackout drapes/curtains

Pillow menu

Bed sheets

Air conditioning (climate-controlled)

Premium bedding

Ceiling fan

LED light bulbs

Water-efficient showers only

In-room massage

Water-efficient toilets only

Slippers

Iron/ironing board

Recycling

Phone

Safe

Eco-friendly cleaning products provided

Access via exterior corridors

Breakfast

3 bars/lounges, 1 beach bar and 1 poolside bar

Room service available

10 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

Free daily reception

Coffee/tea maker

Refrigerator

Free minibar

Free bottled water

Parking

Free self parking on site

Free valet parking on site

Roundtrip airport shuttle (surcharge)

Onsite parking includes off-street options

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path of travel

Elevator

Activities

Surfing/body boarding

Sailing

Theme parks

Windsurfing

Ecotours

Golfing

Water skiing

Scooter/moped rentals

Free water park access

Arcade/game room

Evening entertainment

Shopping

Sauna

Children's pool

Motorized watercraft

2 outdoor pools

Fitness classes

Playground

Full-service spa

Fitness center

Steam room

Nightclub

Beach volleyball

Designer stores

Entertainment

55-inch plasma TV

Cable channels

DVD player

General

Meeting rooms - 5

Computer station

Conference space (5726 square feet)

Business center

Free newspapers in lobby

Banquet hall

Elevator

Gift shop/newsstand

Water dispenser

Front-desk safe

Library

ATM/banking services

Spanish

English

Beach towels

Water dispenser

Vegan dining options

TV in lobby

Comprehensive recycling policy

Vegetarian dining options

Couples dining

Romance packages available

Local culture & ecosystem education

Humane treatment of captive wild animals

Designated smoking areas (fines apply)

At least 80% lighting from LEDs

Guest Services

Free water park access

Arcade/game room

DVD player

In-room child care (surcharge)

Children's pool

Playground

2 outdoor pools

Refrigerator

Babysitting (surcharge)

Laundry facilities

Snack bar/deli

Baby bath

Children's club

Waterslide

Hair salon

Multilingual staff

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Daily housekeeping

Laundry facilities

Tour/ticket assistance

Porter/bellhop

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

BBQ grill(s)

Terrace

Beachfront location

Beach loungers

Pool umbrellas

Pool sun loungers

Garden

Beach cabanas (surcharge)

Spa

Manicures and pedicures

Facials

Body wraps

Hydrotherapy

Massage - deep-tissue

Sauna

Steam room

Turkish bath/hammam

Massage - hot stone

Massage - sports

Body treatments

Spa open daily

Reflexology

Hot tub

Massage - prenatal

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Joanne

Jul 8, 2025 09:08:24 AM

Review Score: 10

Summary: Everyone was so nice. Service was excellent. Only problem was they charged me for hotel transportation to and from airport. Which I didn’t order. I did try to order service with phone calls to resort and sent them my itinerary with no response back so I got another service outside of hotel. They made me pay for it which I wasn’t happy about. They wouldn’t even hear me out. I have been to many places and never once had such a problem with management. They didn’t even care. When we arrived they said we would not have to pay and they would take care of it. Than the night before we checked with front desk and they said all was good. But next morning while checking out was a different story So I will not be going back to the resort again. We did have a great time but the end put a bad taste.

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Room Arrangement

Room Info	Facilities
Master Suite Ocean View King Room Size: 640.5 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 59.5, Square feet - 640.5, Number of bedrooms - 1, Ping - 18, Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Junior Suite King Beachfront Swim up Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Ping - 11, Swim-up room access (shared pool), Square meters - 36, Number of bathrooms - 1, Square feet - 391.4, No cribs (infant beds), Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1
Sun Club Master Suite Ocean Front King Room Size: 640.5 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Square meters - 59.5, Number of bedrooms - 1, Number of bathrooms - 1, Private hot tub (indoor), Square feet - 640.5, Ping - 18, Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1
Presidential Suite 1 King Bed Room Size: 1352.2 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Square meters - 125.6, Number of bedrooms - 1, Number of bathrooms - 1, Private hot tub (outdoor), Ping - 38, No cribs (infant beds), Square feet - 1352.2, Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1
Junior Suite Double Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Balcony or patio, Lagoon view, Square feet - 391.4, Number of bedrooms - 1, Garden view, Ping - 11, Square meters - 36, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite Ocean View Double Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Balcony, Square meters - 36, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite Ocean Front King Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Balcony, Bed count minimum 1, Square meters - 36.4, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Junior Suite Ocean Front Double Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Balcony, Square meters - 36.4, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Junior Suite Ocean View Double Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Club level room, Balcony, Square meters - 36, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Junior Suite King Lagoonview Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Lagoon view, Square feet - 391.4, No cribs (infant beds), Number of bedrooms - 1, Ping - 11, Club level room, Balcony, Square meters - 36, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
King Room Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 391.4, No cribs (infant beds), Garden view, Ping - 11, Square meters - 36, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Junior Suite Double Lagoonview Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Lagoon view, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Club level room, Balcony, Square meters - 36, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Family Junior Suite, King Bunk and Trundle Bed Room Size: 391.4 square feet m² 3 King Bed, Large Twin Trundle Bed and Large Twin Bunk Bed	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Balcony, Square meters - 36, Resort view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Junior Suite Ocean View King Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Club level room, Balcony, Square meters - 36, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Master Suite King Room Size: 640.5 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 59.5, Square feet - 640.5, No cribs (infant beds), Number of bedrooms - 1, Ping - 18, Club level room, Balcony, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Junior Suite King Beachfront Room Size: 427.0 square feet m² 1 King Bed	General Square feet - 427.0, Number of living rooms 0, Number of bedrooms - 1, Square meters - 39.7, Ping - 12, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Junior Suite Double Beachfront Room Size: 427.0 square feet m² 2 Double Beds	General Square feet - 427.0, Number of living rooms 0, Number of bedrooms - 1, Square meters - 39.7, Ping - 12, Balcony, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite King Accessible Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Lagoon view, Square feet - 391.4, Number of bedrooms - 1, Garden view, Ping - 11, Balcony, Square meters - 36, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Junior Suite Double Accessible Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Lagoon view, Square feet - 391.4, Number of bedrooms - 1, Garden view, Ping - 11, Balcony, Square meters - 36, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite Ocean View King Room Size: 391.4 square feet m² 1 King Bed	General Bed count minimum 4, Number of living rooms 0, Square feet - 391.4, Number of bedrooms - 1, Ping - 11, Balcony, Square meters - 36, Bed count maximum 4, Ocean view, Number of bathrooms - 1
Standard Double Bed Room Size: 391.4 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 391.4, No cribs (infant beds), Ping - 11, Golf view, Square meters - 36, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite King Room Size: 391.4 square feet m² 1 King Bed	General Number of living rooms 0, Lagoon view, Square feet - 391.4, Number of bedrooms - 1, Garden view, Ping - 11, Balcony, Square meters - 36, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Punta Cancun hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Punta Cancun hotel have a swimming pool?

Yes, this Punta Cancun hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Cancun hotel?

Best-rates for the Punta Cancun hotel starts from $272 per night with includes Balcony/Terrace, Child Friendly, Internet, Kitchen, Designated Smoking Area, TV, View, Ocean View, Entertainment, Hot Tub, Laundry, Business Services, Sports/Activities, Spa, Restaurant, Barbecue/Outdoor Cooking, Bedding/Linens, Wellness Facilities, Air Conditioner, Parking, Wheelchair Accessible, Accessibility, Bar, Guest Services, Pool with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Punta Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Cancun hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Cancun hotel?

Based on the information reported by the owner or manager, the Punta Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Cancun hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Punta Cancun hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

ZA R4,823