Melia Madrid Serrano | Hotel in Madrid, Spain

| 9.2 (978 Reviews) |  1 Bathroom
Castellana Hotel | Melia Madrid Serrano

Hotel with Air Conditioner, Pool and Balcony

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Housekeeping is available on request.
Melia Madrid Serrano offers 307 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Calle de Claudio Coello, 139, Madrid, 28006, Spain

Amenities

Air ConditionerAir Conditioner
PoolPool
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • SoapSoap
  • ShampooShampoo
  • Private bathroomPrivate bathroom
  • TowelsTowels
  • Toothbrush and toothpasteToothbrush and toothpaste
  • Free toiletriesFree toiletries
  • Toilet paperToilet paper
  • Hair dryerHair dryer
BedroomBedroom
  • Egyptian cotton sheetsEgyptian cotton sheets
  • Blackout drapes/curtainsBlackout drapes/curtains
  • HeatingHeating
  • Free cribs/infant bedsFree cribs/infant beds
  • Pillow menuPillow menu
  • Air conditioningAir conditioning
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
  • Laptop-friendly workspaceLaptop-friendly workspace
  • SoundproofingSoundproofing
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • DeskDesk
  • PhonePhone
  • Water-efficient showers onlyWater-efficient showers only
  • RecyclingRecycling
  • SafeSafe
BreakfastBreakfast
  • Room service availableRoom service available
  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 35 for adults and EUR 17.5 for childrenBuffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 35 for adults and EUR 17.5 for children
  • 1 bar1 bar
  • 1 restaurant1 restaurant
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • MinibarMinibar
  • Coffee/tea makerCoffee/tea maker
  • Electric kettleElectric kettle
ParkingParking
  • Offsite parking within 656 ft (EUR 32 per day)Offsite parking within 656 ft (EUR 32 per day)
AccessibilityAccessibility
  • Well-lit path to entranceWell-lit path to entrance
  • Wheelchair accessible (may have limitations)Wheelchair accessible (may have limitations)
  • Stair-free path to entranceStair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge deskWheelchair-accessible concierge desk
  • Elevator door width (inches): 63Elevator door width (inches): 63
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
  • Front entrance rampFront entrance ramp
  • Wheelchair-accessible business centerWheelchair-accessible business center
  • ElevatorElevator
  • Magnifying mirrorMagnifying mirror
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
ActivitiesActivities
  • GolfingGolfing
  • Fitness centerFitness center
  • Seasonal outdoor poolSeasonal outdoor pool
  • Lifeguards on siteLifeguards on site
EntertainmentEntertainment
  • LCD TVLCD TV
  • Satellite channelsSatellite channels
GeneralGeneral
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • No plastic drinking strawsNo plastic drinking straws
  • Biodegradable coffee stirrersBiodegradable coffee stirrers
  • Reusable cups onlyReusable cups only
  • Smoke-free propertySmoke-free property
  • At least 80% of food locally-sourcedAt least 80% of food locally-sourced
  • TV in lobbyTV in lobby
  • No plastic soda bottlesNo plastic soda bottles
  • At least 80% organic foodAt least 80% organic food
  • Biodegradable drinking strawsBiodegradable drinking straws
  • No plastic coffee stirrersNo plastic coffee stirrers
  • No plastic water bottlesNo plastic water bottles
  • Reusable tableware onlyReusable tableware only
  • Water dispenserWater dispenser
  • Free newspapers in lobbyFree newspapers in lobby
  • Front-desk safeFront-desk safe
  • ElevatorElevator
  • Banquet hallBanquet hall
  • GermanGerman
  • ItalianItalian
  • EnglishEnglish
  • FrenchFrench
  • SpanishSpanish
  • Conference space (5640 square feet)Conference space (5640 square feet)
  • Computer stationComputer station
  • Meeting roomsMeeting rooms
  • 24-hour business center24-hour business center
Guest ServicesGuest Services
  • Wedding servicesWedding services
  • Multilingual staffMultilingual staff
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • 24-hour front desk24-hour front desk
  • Luggage storageLuggage storage
  • Tour/ticket assistanceTour/ticket assistance
  • Dry cleaning serviceDry cleaning service
  • Daily housekeepingDaily housekeeping
  • Porter/bellhopPorter/bellhop
  • Change of towels (on request)Change of towels (on request)
  • Concierge servicesConcierge services
  • Laundry facilitiesLaundry facilities
  • Babysitting (surcharge)Babysitting (surcharge)
  • Soundproofed roomsSoundproofed rooms
  • Snack bar/deliSnack bar/deli
  • HighchairHighchair
  • Free cribs/infant bedsFree cribs/infant beds
  • Baby bathBaby bath
  • Laundry facilitiesLaundry facilities
  • Seasonal outdoor poolSeasonal outdoor pool
InternetInternet
  • Available in some public areas: Free WiFi and wired InternetAvailable in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • Pool sun loungersPool sun loungers
  • TerraceTerrace
  • Pool umbrellasPool umbrellas
  • Lifeguards on siteLifeguards on site

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. free cribs (infant beds)!
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately eur 35 for adults and eur 17.5 for children nearby parking fee: eur 32 per day (656 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) this property accepts credit cards, debit cards, and cash some water is reused through a grey water recycling system safety features at this property include a fire extinguisher and a smoke detector this property affirms that it follows the cleaning and disinfection practices of stay safe with meliá (meliá) please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property this property provides central air conditioning and heating (availability based on the season).

Reviews

Elena
Oct 10, 2026 01:02:27 AM
Review Score:   10
Summary: The room was great for two people, the beds and pillows very comfortable and very clean. Breakfast was excellent and plentiful. Reception workers very helpful.
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Room Arrangement

Room InfoFacilities
Triple Room
Room Size: 280 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Triple Room

General

Square meters - 26, Square feet - 280, Courtyard view, Shower only, Number of bedrooms - 1, Ping - 8, Bed count minimum 1, Bed count maximum 3
Family Room (3+1)
Room Size: 301 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Family Room (3+1)

General

Square meters - 28, Square feet - 301, Courtyard view, Shower only, No rollaway/extra beds, Number of bedrooms - 1, Ping - 8, Bed count minimum 2, Bed count maximum 3
Melia Room, Patio Garden View
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room, Patio Garden View

General

Square meters - 22, Square feet - 237, Garden view, Shower only, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Bed count minimum 1, Bed count maximum 2
Communicated Room (Premium)
Room Size: 538 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Premium)

General

Square meters - 50, Square feet - 538, Courtyard view, Number of bathrooms - 1, Shower only, No rollaway/extra beds, Number of bedrooms - 1, Connecting rooms available, Ping - 15, Bed count minimum 2, Bed count maximum 4
Communicated Room (Melia, The Level)
Room Size: 495 square feet m2
3 Double Bed and Twin Beds
Communicated Room (Melia, The Level)

General

Square meters - 46, Square feet - 495, Bathrobes, Bathtub or shower, Free newspaper, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 2, Connecting rooms available, Ping - 14, Bed count minimum 3, Bed count maximum 3
Premium Room, Bathtub (Grand, The Level, (2+2))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room, Bathtub (Grand, The Level, (2+2))

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Deep soaking bathtub, Number of bathrooms - 1, Slippers, Turndown service, Number of bedrooms - 1, Executive level room, Ping - 10, Bed count minimum 1, Bed count maximum 2
Premium Room (The Level)
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level)

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Number of bathrooms - 1, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Executive level room, Ping - 10, Bed count minimum 1, Bed count maximum 2
The Level Room
Room Size: 269 square feet m2
1 Double Bed
2 Twin Beds
The Level Room

General

Square meters - 25, Square feet - 269, Bathrobes, Free newspaper, Number of bathrooms - 1, Shower only, Slippers, Turndown service, Number of bedrooms - 1, Executive level room, Ping - 8, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (The Level, (2+1))
Room Size: 344 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (The Level, (2+1))

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub only, Free newspaper, Courtyard view, Number of bathrooms - 1, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Ping - 10, Bed count minimum 2, Bed count maximum 3
Melia Room
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room

General

Room and bed type depend on availability check-in, Square meters - 22, Square feet - 237, Courtyard view, Number of bathrooms - 1, Shower only, Number of bedrooms - 1, Roll-in shower, Transfer shower, Ping - 7, Roll-in shower width (inches) - 62, Roll-in shower width (centimeters) - 157, Bed count minimum 1, Bed count maximum 2
Premium Room
Room Size: 269 square feet m2
1 Queen Bed
2 Twin Beds
Premium Room

General

Square meters - 25, Square feet - 269, Courtyard view, Number of bathrooms - 1, Shower only, Number of bedrooms - 1, Ping - 8, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (The Level)
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room, Bathtub (The Level)

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub only, Free newspaper, Courtyard view, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Ping - 10, Bed count minimum 1, Bed count maximum 2
Communicated Room (Supreme)
Room Size: 495 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Supreme)

General

Square meters - 46, Square feet - 495, Bathtub or shower, City view, No rollaway/extra beds, Number of bedrooms - 1, Connecting rooms available, Ping - 14, Bed count minimum 2, Bed count maximum 4
Supreme Room
Room Size: 269 square feet m2
1 Queen Bed
2 Twin Beds
Supreme Room

General

Square meters - 25, Square feet - 269, Bathrobes, City view, Number of bathrooms - 1, Shower only, Slippers, No rollaway/extra beds, Number of bedrooms - 1, Ping - 8, Bed count minimum 1, Bed count maximum 2
Family Room
Room Size: 269 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Family Room

General

Square meters - 25, Square feet - 269, Courtyard view, Number of bathrooms - 1, Shower only, Number of bedrooms - 1, Ping - 7.56, Bed count minimum 1, Bed count maximum 3
Premium Room, Bathtub (Grand, The Level, (2+1))
Room Size: 344 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (Grand, The Level, (2+1))

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Deep soaking bathtub, Slippers, Turndown service, Number of bedrooms - 1, Executive level room, Ping - 10, Wardrobe or closet, Bed count minimum 1, Bed count maximum 3
Junior Suite (The Level (3+1))
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level (3+1))

General

Square meters - 40, Square feet - 431, Number of living rooms 1, Separate sitting area, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Executive level room, Ping - 12, Bed count minimum 2, Bed count maximum 3
Junior Suite (The Level (2+2))
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level (2+2))

General

Square meters - 40, Square feet - 431, Number of living rooms 1, Separate sitting area, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Number of bathrooms - 1, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Executive level room, Ping - 12, Bed count minimum 2, Bed count maximum 3
Suite (The Level, (2+2))
Room Size: 527 square feet m2
2 Double Bed and Double Sofa Bed
Suite (The Level, (2+2))

General

Square meters - 49, Square feet - 527, Bathrobes, Bathtub or shower, City view, Free newspaper, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Ping - 15, Bed count minimum 2, Bed count maximum 2
Premium Room, Bathtub (Grand, The Level)
Room Size: 344 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (Grand, The Level)

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Deep soaking bathtub, Number of bathrooms - 1, Slippers, Turndown service, Number of bedrooms - 1, Executive level room, Ping - 10, Bed count minimum 1, Bed count maximum 3
Communicated Room (Premium, (4+1))
Room Size: 538 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Premium, (4+1))

General

Square meters - 50, Square feet - 538, Courtyard view, Shower only, No rollaway/extra beds, Number of bedrooms - 1, Connecting rooms available, Ping - 15, Bed count minimum 2, Bed count maximum 4
Premium Room (The Level, (2+1))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level, (2+1))

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Executive level room, Ping - 10, Bed count minimum 1, Bed count maximum 2
Suite (The Level)
Room Size: 538 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Suite (The Level)

General

Square meters - 50, Square feet - 538, Bathrobes, Bathtub or shower, City view, Free newspaper, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Ping - 15, Bed count minimum 2, Bed count maximum 3
Premium Room (The Level, (3 Ad))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level, (3 Ad))

General

Square meters - 32, Square feet - 344, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Executive level room, Ping - 10, Bed count minimum 1, Bed count maximum 2
Junior Suite (The Level)
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level)

General

Square meters - 40, Square feet - 431, Number of living rooms 1, Separate sitting area, Bathrobes, Bathtub or shower, Free newspaper, Courtyard view, Deep soaking bathtub, Slippers, Turndown service, Number of bedrooms - 1, Executive level room, Ping - 12, Bed count minimum 2, Bed count maximum 3
Melia Room, Exterior View
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room, Exterior View

General

Square meters - 22, Square feet - 237, City view, Shower only, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Bed count minimum 1, Bed count maximum 2
Communicated Room (Grand Premium, The Level)
Room Size: 431 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Grand Premium, The Level)

General

Square meters - 40, Square feet - 431, Bathrobes, Bathtub or shower, Free newspaper, Garden view, Slippers, Turndown service, No rollaway/extra beds, Number of bedrooms - 1, Connecting rooms available, Ping - 12, Bed count minimum 2, Bed count maximum 4

FAQ's

Is this Melia Madrid Serrano pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Melia Madrid Serrano have a swimming pool? 

Yes, this Melia Madrid Serrano has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Melia Madrid Serrano? 

Best-rates for the Melia Madrid Serrano starts from $335 per night with includes Air Conditioner, Pool, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Casai.co.za matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Melia Madrid Serrano a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Melia Madrid Serrano wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Melia Madrid Serrano is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Melia Madrid Serrano? 

Based on the information reported by the owner or manager, the Melia Madrid Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Melia Madrid Serrano? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Melia Madrid Serrano are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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